wARRANTY POLICY
Our products come with a comprehensive warranty that covers
any defects or issues arising from non-user error, ensuring you receive the
best quality and durability. Below are the key details of what is covered and
not covered under this warranty:
PLEASE NOTE, WE OFFER A RETURN TO BASE WARRANTY. FOR A
WARRANTY CLAIM TO BE FIXED BY US IT IS THE OWNERS RESPONSIBILITY TO GET THE
VEHICLE TO OUR WORKSHOP TO BE REPAIRED. ALTERNATIVELY WE CAN SUBMIT A WARRANTY
CLAIM AND SEND YOU PARTS ONLY. WE WILL REQUIRE THE VIN NUMBER AND IMAGES/VIDEOS
OF THE FAULT TO PROCESS THIS.
Manufacturer Warranty Periods:
TALARIA: 1 Year Parts & Labour
REVVI: 30 Days Parts & Labour 5 Months Parts Only
What the Warranty Includes:
- Non-User Error Defects: Any manufacturing or
material defects that impact the functionality of the product.
- Battery Malfunction: If the battery fails
to perform as expected under normal usage, it will be replaced or repaired free
of charge.
- Electronic Failures: Issues with internal
electronic components that occur due to no fault of the user.
What the Warranty Does Not Include:
- Crash or Accidental Damage: Any damage
resulting from accidents, falls, or improper use will not be covered under the
warranty.
- Third-Party Repairs: Any unauthorized repair
or modification will void the warranty.
- Used Bikes (All Makes)
When purchasing a used bike please bare in mind that
warranty is at our discretion and a maximum of 30 days warranty is provided on
main components. If you wish to receive full manufacturer warranty please
purchase a new bike.
Important Note:
All warranty claims and repairs must be
addressed exclusively at our workshop. Any attempt to repair the
product at another location or by a third party will invalidate the
warranty.
For any questions or to schedule a warranty claim, please contact our support
team for assistance!